Conversational AI
Turn four is where conversations break
Test changing intent, missing context, frustration, and handoffs before and after launch.
- Turn 1
- User states the goal
- Turn 3
- User changes the request
- Turn 4
- AI continues the first intent
- Turn 12
- User repeats the request
- Outcome
- Task not completed
What you can do
Three things a single reply cannot show you
People do not follow a script
Test interruptions, corrections, vague requests, repeated questions, tone changes, and mid-conversation decisions.
Catch the turn where context is lost
See when the AI forgets a detail, repeats a question, carries the wrong intent, or loses the user goal.
Measure the outcome, not the wording
Check whether the user received the answer, action, or handoff they needed — and learn from the journeys that did not resolve.
Turn by turn
The conversation that goes wrong at turn four
The goal is stated, the intent shifts, the context is lost — and the session is caught, scored, and proven fixed by running the same conversation again.
Turn 1 · goal stated
"change my flight"
Turn 3 · intent shifts
user changes the ask
Turn 4 · context lost
AI keeps the old intent
Caught · scored
session flagged
Resolved
scenario re-run